Full Time Case Aide

Neighborhood Coalition for Shelter, UES, New York City

ABOUT THE PROGRAM:  The NCS Residence, a long-term, supportive housing facility on the Upper East Side of Manhattan, houses 65 formerly homeless men and women, the majority of whom are mentally ill and have been chronically homeless.  Staff at the NCS Residence, including social workers, case managers, and a part-time psychiatrist, provide case management and mental health counseling. In addition, we provide a full range of services including money management, vocational and educational programs, meals, and recreational activities all aimed at enhancing and supporting residents’ independent living. 

REPORTS TO: Program Manager, NCS Residence

BASIC FUNCTION:  Case Aides are responsible for maintaining the safety and security of the NCS Residence tenants/facility and providing the Residence with administrative/programmatic support.  He/she prepares meals for the tenants. The Case Aide must maintain a professional demeanor at all times in their interactions with tenants. He/she will be assigned shifts per the needs of the Residence.


  • Monitor front entrance and provide security for the tenants and building.

  • Document activity during shift in staff log and document information for placement in resident’s files as appropriate.

  • Provide support to staff at all levels to ensure quality service provision and participate fully in an interdisciplinary team approach for resident treatment.

  • Assist with meals for the residents as needed including meal prep, serving meals and kitchen clean up.

  • Sort and distribute mail.

  • Monitor compliance with Residence policies.

  • Other duties as assigned.


  • Requires at least a high school diploma (or equivalent); Associates or Bachelor’s degree preferred.

  • Prior experience in social service environment, particularly working with a young adult population, homeless/formerly homeless, mentally ill and/or chemically addicted individuals

  • Strong time management skills.

  • Knowledge of Windows, Microsoft Word, and Excel.

  • Strong English language written and verbal communication skills; Bilingual in Spanish is a plus.


Submit a cover letter including salary requirements and a resume to using the “Case Aide” in the subject line.