Director of Human Resources & Volunteer Services

Basic Functions: The Director of Human Resources & Volunteer Services is responsible for all aspects of employee relations including recruitment and screening of applicants; hiring and onboarding new employees; benefits administration; coordinating staff development activities and  supervisor/staff counseling; and updating personnel policies and procedures.  S/he also supports NCS programs by developing volunteer capacity to enhance and expand agency programs and services; managing the recruitment, placement, and training of volunteers; and securing in-kind contributions for use by clients.

Responsibilities Include:

Human Resources

  • Maintaining and updating job descriptions for all positions within the agency

  • Maintaining personnel files in compliance with applicable legal and funding requirements

  • Posting job openings; reviewing, screening, and interviewing candidates for all positions prior to making referrals to the next level of the interview process

  • Coordinating hiring of all new staff members, ensuring that managers complete the appropriate pre-hire paperwork (reference checking, memo of hire). Negotiating new hire salaries ensuring that salaries are consistent with the levels for each position

  • Overseeing staff evaluation process, updating forms as needed. Providing guidance to supervisors on completing evaluations and ensuring evaluations and recommendations are clearly stated

  • Working with HR Coordinator and labor counsel to update personnel policies and procedures as needed

  • Managing all aspects of employee relations. Coaching supervisors on communication with staff, managing staff performance and addressing disciplinary issues. Reviewing all disciplinary memos with supervisors prior to dissemination

  • Collaborating with program directors on training and staff development activities

  • Providing staff with a safe environment to air their workplace concerns and counsel them on how to best handle these concerns

  • Identifying any potential legal issues and working with the agency’s labor counsel to ensure that any potential liabilities have been identified and mitigated

  • Working with Executive Director and CFO to review benefits annually prior to renewals and supervising the Human Resources Coordinator in administering the benefits program

Volunteer Services

  • Meeting with program directors to determine volunteer needs in each program

  • Updating the volunteer opportunities list and post openings

  • Recruiting, interviewing, and placing volunteers and interns in each program based on their skills and interests

  • Overseeing training for volunteers ensuring that staff, volunteer and residents needs are met

  • Securing, implementing, and managing partnerships with corporations, universities, community groups, faith-based organizations and government agencies to build on the existing infrastructure and ensure growth

  • Collaborating with Development Department staff in stewardship of volunteers

  • Mobilizing volunteers to solicit donations, organizing collection drives, coordinating advocacy campaigns, and marketing volunteer-related sponsorship opportunities

  • Identifying and developing volunteer leaders to head teams and activities

  • Acting as a liaison with NCS staff members, volunteer coordinators and other individuals in the community to effectively place volunteers

  • Organizing events to recognize the contributions of volunteers

  • Acting as a representative of NCS in the community and with contract agencies

Please send Cover Letter, Resume, and Salary Requirements to:

NCS is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.